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Water's Edge Inn
Old Forge Camping Resort

COVID-19 Update For Our Valued Guests

COVID-19 UPDATE

UPDATED 7/9/2020

Dear valued guests,

Old Forge Camping Resort Statement on the Novel Coronavirus (COVID-19)

Thank you for choosing the Old Forge Camping Resort!  Our private campground is OPEN.  Reservations may be made online or over the phone. Click here or call 1-800-CAMPING or 315-369-6011 for reservations.

We take the health and safety of our guests and team members seriously. In this time of uncertainty during the COVID-19 outbreak, we assure you that your safety and comfort remain our highest priority.  We are committed to providing exceptional service and safety for our guests, team members and community.

We are closely monitoring the COVID-19 situation through New York State, the Centers for Disease Control and Prevention (CDC) and other agencies to ensure we are implementing recommended and required guidelines and mandates.  This is a dynamic situation that is evolving daily. We are prepared to make changes as necessary.

Details of our COVID-19 Plan & Policies are provided below.  We appreciate compliance from all guests with our policies set forth in light of COVID-19, so that we may continue to provide a camping experience for everyone into the foreseeable future. Do your part, if you are sick, please stay home. If you are visiting businesses in our community, please respect their policies and wear your mask in public spaces.  We are all in this together. Thank you for your cooperation!

For More info on Enchanted Forest Water Safari and Calypso's Cove - visit their websites below. 

https://www.watersafari.com/covid-19-guidelines/

https://www.calypsoscove.com/covid-19-guidelines/

Old Forge Camping Resort Expectations, Policies and Procedures

Prior to Arrival

Face Masks Required All guests (ages 2 and up) will be required wear a mask or face covering inside common spaces including the Main Lodge and all Bathhouses*.  Masks must be with you at all times in the campground (in your pocket for example), as you may need to put your mask on in other locations when you cannot social distance by staying 6 feet apart. Please plan ahead and bring a mask with you for each guest in your party.
*Wearing a mask into the bathhouse is required. Obviously you can't wear a mask to shower or brush your teeth, but you certainly can while using the toilet and washing you hands. So keep it on when appropriate!  We are asking for respect of this policy for everyone's safety and comfort, including all of our team members who use the same restrooms. If we don't all work together, camping might not be something that can continue in the foreseeable future. Do your part!

Express Check-In is available and we ask that you take advantage of it, if possible, to speed up check-in time and minimize contact.  Please call 315-369-6011, prior to your arrival day,  and we will be happy to assist you with Express Check In. A campground team member will be calling you, one week prior to arrival to see if you would like to take advantage of Express Check-In. Be prepared to provide us with the number of guests/pets in your party, license plate number(s) and to make payment in full.

Designate one person to handle the registration/check-in details upon arrival at the Main Lodge.

Upon Arrival

Check-In/Wear a Mask – Check in is any time after 2pm.  All guests (ages 2 and up) are required to wear a mask when checking-in at the Main Lodge. Masks will be available for purchase in the store if you have forgotten one, however supplies are limited and subject to availability. Do not enter the Main Lodge without a mask, if you need one to enter, please call us at 315-369-6011.

Limit guest check-in to one person in your party.  Keep the remainder of your party in your vehicle.

Practice Social Distancing of 6 feet apart or more whenever possible, except within your traveling party.

Express Check-In: We will be using the pavilion next to the Main Lodge for Express Check In during busier times. Please look for signs directing you for Express Check-in. Sign the registration form and collect your map, unit key (cabin or cottage) and car pass(es).

Standard Check-In: Wait in designated locations until called to the next available reservationist. Confirm registration details, process registration, complete payment, sign registration form, collect map, keys and car pass(es).

During your Stay

For your safety, our staff will be working diligently to clean, sanitize, and disinfect all common surfaces and touch points throughout the property, including the main lodge and all bathhouses.

Wear a Mask All guests (ages 2 and up) will be required to wear a mask or face covering inside common spaces including the Main Lodge and all Bathhouses.  Masks must be with you at all times in the campground (in your pocket for example), as you may need to put your mask on in other locations when you cannot social distance by staying 6 feet apart.

Practice Social Distancing by staying apart 6 feet or more whenever possible.

Store Purchases When you visit the Main Lodge Store follow all COVID-19 Guidelines or you may call the main lodge and place your order over the phone with a credit card for pick up.  We ask that you minimize your time in the main lodge for purchases.  No groups in the main lodge.

Visitors - All day visitors must check-in at the main lodge upon arrival.

Check-out

Check out is by 11am. Please place keys in Key Drop Box next to the Main Lodge front door.  We ask that you do not enter the Main Lodge upon check out, unless necessary.

***

HOUSEKEEPING CLEAN GUARANTEE

We currently use cleaning products and protocols which meet EPA guidelines and are CDC approved for use and are effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure uninterrupted availability of these cleaning supplies and the necessary PPE’s.

All cabins and cottages are fully cleaned, sanitized and disinfected prior to each guest’s arrival.

Bathhouses will be closed once a day for a deep clean/sanitize/disinfect and disinfected numerous times throughout the day on common touch points.

Hand sanitizing stations are located at Main Lodge entrance and exit doors, reservation desk, camp store check out and both dump stations.

ADDITIONAL PROVISIONS:

Plexiglass shields are hung at the Main Lodge reservations desk and Camp Store checkout.

Signage on all common area doors, aka Main Lodge/all Bathhouses, etc. that masks are required, reminders to practice social distancing and to wash hands.

Social distancing “wait here” lines will be set up at the reservation desk, store checkout and coffee area. The front entrance will have signs on the floor to direct traffic between reservations and store traffic.

Guest credit card terminals will be sanitized after each use.

All keys will be disinfected before issuing to guests.

Hand sanitizer will be placed along the check-in counter, store counters and all counters will be disinfected/sanitized after each guest interaction.

Used pens will be placed in buckets marked used and later disinfected.

Guest cabins and cottages will be spread out when possible.

Honey wagon services are suspended for 2020.  Guests who wish to use the dump station, must do so by themselves. Team members cannot assist at this time.

CANCELLATION POLICY

Normal cancellation policies will remain in place unless we are closed per state mandate.

TEAM MEMBER PROCEDURES

Masks: All team members will be required to wear masks when interacting with guests and when social distancing is not possible with their fellow team members.

All team members are required to wash their hands for twenty seconds upon arrival and to wash their hands every hour for twenty seconds or more frequently when needed.

At the start of each shift, supervisor verifies with each team member that he/she is feeling well and does a temperature check. Any team member with a temperature of 100.4 or higher will require further screening in a private location. Team members who have a fever are sent home.

Team member training and back of house signage are provided promoting health, hygiene and social distancing.

Sincerely,

The Team at Old Forge Camping Resort

 

COVID-19 Update For Our Valued GuestsClick Here For Full Details
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Old Forge Camping