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Guest Services

Guest Services

How Can We Help?

Enchanted Forest Water Safari is committed to providing high quality service to ensure each and every guest has a memorable experience. If you have any questions while at the park or need assistance, any of our staff would be happy to help you.

Our Main Office is located up the stairs adjacent to the Paul Bunyan Gift Store in the front of the park.

Our Guest Services is located right next to the Paul Bunyan statue.

Admission and Re-entry Into Our Water Park

Enchanted Forest Water Safari offers a pay-one-price single day admission rate and a season pass rate. Arrive after 3:00pm (2:00pm on days we're open 10am until 4pm, 5pm, 5:30pm) and pay admission, you will receive a Siesta Pass valid for re-admission any one day during the current operating season. Not valid when redeeming a Siesta Pass.

Entry and exit points:

  • You may enter and exit the park during the day.
  • You must exit through the Paul Bunyan Gift Store, get your hand stamped, and re-enter through the admission gate.
  • You may also exit and enter the park through the gate by Calypso's Cove after 11am when Calypso's Cove is open.

Are You Missing Something?

If you have lost an item check the locations below depending on the value of the item lost. If the item has not been found, you may fill out a lost form and if the item is located, we will contact you. Please ask any of our team members for assistance.

Where to look:

  • Shirts, towels, shoes, sunglasses etc. are returned to Lost and Found located at Locker Keys in the front of the park.
  • Jewelry, wallets, money, purses, and prescription glasses are returned to the main office.

ATM, Checks, Splash Cash & Credit Cards

Enchanted Forest Water Safari does not accept personal checks. Travelers Checks are accepted at all registers. Mastercard, Discover, Visa & Splash Cash are accepted.

ATM locations:

  • Inside the Paul Bunyan gift store in the front of the park
  • Woodcenter gift store in the back of the park
  • Main lodge at the Old Forge Camping Resort
  • Calypso's Cove
  • Water's Edge Inn

Bringing Your Furry Little Friends

You may bring your pet to Enchanted Forest Water Safari; however, they are not permitted in any of the water areas. Helpful Hint: Leave your pet at home and never leave your pet in the car. Call Feathers and Boughs at (315) 369-2323 to arrange a special day of fun for your furry family member at a caring facility!

Pets must be:

  • Kept on a leash
  • Never left unattended
  • Picked up after

Catching Up With Your Party

We recommend that your party choose a time and place to meet before you leave the park for the day or should you become separated. We do not offer personal paging.

Popular Meeting Place:

  • Paul Bunyan, located in the front of the park just inside the entrance/exit

Currency Exchange At The Park

Funds are exchanged at the current rate.

Accepted currency:

  • Canadian


Two family circus shows take place daily at Noon & 4PM (11AM & 2PM days we’re open 10AM-4PM). Follow the red brick path to the Circus area at the rear of the Park. “Rocky & the Ramblin’ Rascals” performs continuously throughout the day in Klondike Kate’s. During inclement weather, some shows may be cancelled for the safety & comfort of our performers & guests.

If The Weather Acts Up

For the safety of our guests and team members, Enchanted Forest Water Safari will close certain rides and attractions during inclement weather. We will reopen rides as soon as safely possible. Sorry, we do not offer refunds or rain checks.

Rides will close during:

  • High winds
  • Intense rain
  • Lightning

Keep Your Belongings In One Place With Our Handy Lockers

A limited number of lockers are available. Lockers are available for unlimited use all day for a small fee and key deposit. They are on a first-come first-served basis. Changing facilities, handicap restrooms, and baby changing stations are available in all of our locker rooms.

Locker locations

  • Ladies & Mens Lockers located in the front Ladies & Mens restrooms (Next to the Paul Bunyan statue)
  • Unisex lockers in the rear of the park behind the Whistle Punk Café. (Open in peak season only)

Parking, Handicap Parking & Restrooms

Parking is always FREE at the Enchanted Forest Water Safari! Handicap parking is available directly in front of the admission gates. All of our restrooms are handicap accessible.


Enchanted Forest Water Safari offers day-use lockers, VIP double tubes, strollers & wheelchair rentals for the convenience of our guests.

Locker Rentals: We offer lockers that are available to rent by the day. Lockers keys can be obtained at Front Locker Key Rentals in the very front of the park or in Expedition Locker Keys in the back of the park. $7 Rental Fee + $3 Refundable Deposit (Lockers cost $10 up front - you will be refunded $3 when you return your key)

Single & Double Stroller Rentals: We offer single & double strollers that are availabe to rent by the day. Stroller rentals are available at Front Locker Keys. Strollers must stay inside the park at all times. Single Stroller Rental: $6 Rental Fee + $1 Refundable Deposit. Double Stroller Rental: $7 Rental Fee + $1 Refundable Deposit.

VIP Double Tube Rentals: We have a limited supply of VIP Double Tubes that are available to rent by the day. You do not have to rent a tube to enjoy the water rides; tubes are provided at all rides that require tubes. The advantage of a VIP Double Tube Rental is that you'll will be able to bypass the tube line at the bottom of the ride. Double tubes are permitted on all tube rides with the exception of Raging Rapids. Tubes are not permitted in any pools. VIP Double Tube Rental: $6 Rental Fee + $1 Refundable Deposit

Wagon Rentals: Wagon Rentals are available for daily rental from Front locker keys for a $15 rental fee + a $10 refundable deposit.

Wheelchair Rental: We offer a limited supply of wheelchairs that are available to rent at Front Locker Keys. Wheelchair Rental Fee: $10 + $100 Refunable Deposit

Restroom locations:

  • Front locker rooms
  • Next to the Candy Store in the middle of the park
  • Adjacent to the Tidal Wave Pool
  • At the Museum
  • At the Adirondack Expedition locker rooms
  • Next to the Woodcenter gift store

Safari Snapshots

Our park photographers are available throughout the park all day to capture your memorable moments! Visit the Safari Snapshots Booth to view your pictures & grab a fun photo souvenir! Located directly outside of the Paul Bunyan Gift Shop in the front of the park.

Sun Protection While At Our Water Park

It is very important to protect your skin by reapplying sunscreen frequently throughout the day and especially after getting out of the water. Even on cloudy days you can get sunburned. Remember to drink plenty of fluids and to seek shade periodically.

Forget sunscreen?

  • Sunscreen can be purchased in most of our gift stores.
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